Refund policy

RETURN & REFUND POLICY

Last Updated: August 2026

Thank you for shopping with RetroGoldenAge.

Please read this Return & Refund Policy carefully before completing your purchase.

DIGITAL PRODUCTS

All products sold by RetroGoldenAge are digital products. No physical items are shipped.

Because our digital products provide access to digital content after purchase, all sales are generally final and non-refundable once the order has been completed and access to the purchased content has been provided.

By completing your purchase, you acknowledge that you are purchasing digital content and agree to this policy.

NO RETURNS OR EXCHANGES

Digital products cannot be physically returned.

For this reason, we do not accept returns, exchanges, or refunds for reasons including, but not limited to:

• Changing your mind after purchase
• Purchasing the wrong collection
• Not using or accessing the purchased content
• Deciding that you no longer want the product
• Expecting a physical product when the product is clearly described as digital
• Personal device, internet, storage, or compatibility limitations that are outside our control

ACCIDENTAL DUPLICATE PURCHASES

We understand that mistakes can happen.

If you accidentally purchase the exact same product twice, please contact us as soon as possible.

After verifying that both orders belong to you and that the same product was purchased twice unintentionally, we may refund the duplicate transaction.

This exception applies only to genuine duplicate purchases of the same product.

PROBLEMS ACCESSING YOUR PURCHASE

If you experience a technical problem accessing the digital content you purchased, please contact us before assuming that the product is unavailable.

We will make reasonable efforts to help you access the content included with your order.

A temporary download, access, email delivery, or technical issue does not automatically qualify an order for a refund when the purchased content can still be provided or access restored.

UNAUTHORIZED OR FRAUDULENT TRANSACTIONS

If you believe a transaction was made without your authorization, please contact us promptly so that we can review the order and assist where appropriate.

CONTACT US

If you have questions about your purchase, experience an access problem, or believe you accidentally purchased the same product twice, please contact RetroGoldenAge through the contact information provided on our website.

Please include your:

• Full name
• Email address used for the purchase
• Order number(s)
• Brief explanation of the issue

We will review your request and respond as soon as reasonably possible.

RetroGoldenAge
Digital Collections & Classic Entertainment Archive